How to order

Contact Us

Call 0800 038 9839, WhatsApp or email services@suttonsandrobertsons.com

(Lines open Monday to Friday 9am – 5pm and Saturday 10am – 4pm)

Our customer service team will be happy to assist you with your purchase enquiry within 30 minutes during opening hours.

Payments

  • Online orders can be purchased through Bank Transfer or SOTpay. Your order will be confirmed directly with a member of our customer services team via an invoice through email. Your shipment will be sent to the customers billing address.

Delivery / Collection

  • Click and Collect service in all four stores; Victoria, Old Brompton Road, Edgware Road and Fleet Street.
  • Free UK Special Guaranteed Delivery via Royal Mail or Fed-Ex
  • We aim to send out your parcel on the same day. However, if this isn’t possible, it will be posted out the next working day and we will inform you of this.

Returns Policy

If for any reason you are not completely satisfied with your purchase, you may return the item in its original condition within 14 days of receipt and we will gladly provide a refund or an exchange.

Please note that our returns policy excludes items which have been personalised, engraved, adjusted or resized.

Please see our returns policy for full details.

Buyer pays for return shipping.